Ratings & Reviews

Overall Rating

3
(46 reviews)
69.6% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by LaJutok L. - |Recommended: YesGreat — I would tell them that its great.
response from property -Thank you for the 5 stars!
submitted by Abinwi J. - |Recommended: YesGreat — I would say, its pretty nice living here.
response from property -We appreciate your kind review!
submitted by Domanic S. - |Recommended: YesI think its improving — good but also scary at times with the shootings and fights and car break ins. The patio railings on bottom floor is a little inconvenient now. I wish they were never installed especially bc I have kids that play out there and I don't want them on the play ground bc of the way the kids are around here.
response from property -We appreciate this feedback and will continue to do our best to keep our community safe for all our residents!
submitted by Amanda H. - |Recommended: NoN A — N A
response from property -We appreciate your feedback!
submitted by Ronako M. - |Recommended: YesGood but u maintained — Uncleanliness and not safety
response from property -We are sorry for your poor experience. We are working hard on increasing security and enforcing our community policies.
submitted by Arapha M. - |Recommended: YesOkay — Nice place but need more cleaning
response from property -Thank you for the feedback! We are working diligently on getting our community cleaned up everyday!
submitted by Megan H. - |Recommended: NoNeeds work — Too much garbage around. People don't clean after there pets. Work orders say they are completed when there are not
response from property -Thank you for your feedback, we are sorry you have had a poor experience. We are working on cleaning up the community and will happily reopen any work orders that might have been marked completed and still need addressed.
submitted by Michelle G. - |Recommended: YesI like living here just not the upstairs neighbors — Do not live underneath people that have children because you can not complain that they are too loud until after 10pm. Although the noise is completely obnoxious through out the day. And even after 10pm you will have to call Metro and even that does nothing.
response from property -We appreciate that feedback and apologize for any noise issues you have experienced. We do agree a third floor apartment would better suite your needs, contact the office if you are interested in moving to a different unit!
submitted by Kailee M. - |Recommended: NoGreat potential, but trash garbage dog poop left by residents EVERYWHERE. — Awful, which makes me so sad to say. My apartment was disgusting when we moved in clearly no professional cleaning was done and had stained carpets with large burn holes, and no screens on any windows. The size is amazing for the price, and overall its structure is in good shape. But my apartment at move in is a reflection of the complex as a whole. Literal garbage everywhere. Broken glass, bags of trash, dog poop. It breaks my heart because when we moved here from out of state, we were expecting a beautiful community. I do want to shout out the maintenance team Best experience I have ever had. They are all super kind, caring, and helpful and each has gone above and beyond each time they help. I was so glad to see how many stayed with the new purchase.
response from property -Thank you for your feedback Kailee. We apologize you have had such a poor experience thus far. We can assure you we are working hard to get the community cleaned up, and addressing other issues residents have brought to our attention. We are happy to hear maintenance has had a positive impact and hope we will get the opportunity to provide you with better service going forward.
submitted by Brandy J. - |Recommended: YesAffordable and nice place to live — It's very affordable and nice I just try to keep to myself and my son has always loved it here
response from property -Thank you for that feedback!
submitted by Troy R. - |Recommended: YesGood — the old staff was ok the new one have been a good one so far
response from property -Thank you for the review. We are working hard to make the community a great place to live.
submitted by Mary S. - |Recommended: YesIt’s ok — It’s not crackhead central. For the most part it’s not bad for what the rent is
submitted by Melody J. - |Recommended: YesThey’re nice neighbors — Living here at Serrano apt is nice and the people here are nice too.
response from property -Thank you for the kind review!
submitted by Shane T. - |Recommended: YesBeautiful property and clean and friendly staff and neighbors — Best apartments I have lived in
response from property -We are happy to have residents like you. Thank you for the great review.
submitted by Dustin O. - |Recommended: YesOverall solid apt complex — I would recommend it, no major issues.
response from property -Thank you for the feedback!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Serrano Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Serrano Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose