Ratings & Reviews

Overall Rating

3
(50 reviews)
70% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Christopher H. - |Recommended: YesThe Property Is cozy. — I don't mind living here. I just wish everybody would pick up there dogs shit and not leave it on the ground, so other people step in it.
response from property -Thank you for the feedback! We are working on holding residents more accountable on picking up after their dog, and plan on installing more dog stations around the property to make the grounds cleaner!
submitted by Eric C. - |Recommended: NoLandscaping and property management could use work — Same as title
response from property -Thank you for the review.
submitted by Kyle R. - |Recommended: NoPlease — Not trying to be rude but every day starting at exactly 7 am the noise from people that work for and hired by the property mangers is unbelievably loud and inconsiderate of the residents that reside here. Especially when it's coming from renovating the neighboring unit whilst my son who is 1 year old is trying to sleep I feel and as do other residents agree that 7 is a little outlandish and that 9am or 10am would be a considerate time to start with unbelievably loud construction noises. Cease and desist porfavor.
response from property -We are sorry the construction has been a disturbance to you and your enjoyment of your home. We will discuss the hours of operation with our vendors to ensure they are not causing loud noises early in the morning.
submitted by Shawna H. - |Recommended: YesI don't know, I can't read the full question.. — Pretty straight forward, pay your bills on time and there is no issue.
response from property -We are happy to hear you have no issues! And we appreciate you paying bills on time! Let us know if there is anything you ever need from us.
submitted by Eleane (. - |Recommended: NoN A — N A
response from property -Thank you for the feedback.
submitted by Harlee S. - |Recommended: NoUnorganized — Unorganized and I think all the people who live here should get updated units just like everyone else is getting
response from property -We appreciate your feedback and will communicate the importance of organization to our staff. We also are happy to discuss transferring to an updated apartment if you want more information contact the office!
submitted by Kristen B. - |Recommended: YesI like it here, its affordable and nice — My only complaint is that we have a 2nd location with a garbage. I live close to the current one and its convenient being close but gets soo packed it smells awful There's not enough garbage space for an entire complex
response from property -We are happy to say we are currently working with the City of Spokane on updating our garbage areas with more functional dumpsters, adding another garbage location, and constructing nicer enclosures! We hope this will make your location and residency more enjoyable. Thank you for the feedback!
submitted by Yujie S. - |Recommended: NoThe ground is not clean, there are too many dogs' faeces without cleaning. And also too many garbages on the ground not in the dumping site. — Not satisfied with the environment, other things are OK.
response from property -We appreciate your review!
submitted by Carl E. - |Recommended: YesIt's fine — I get exactly what I pay for.
response from property -Thanks for the feedback!
submitted by Kellie M. - |Recommended: YesLived her 7 years — New management is cleaning up around apartments and very helpful
response from property -Thank you so much for the kind feedback! We appreciate you!
submitted by Michael B. - |Recommended: YesVery nice — Good location, right next to everything, very pet friendly, and the people in the main office are always ready to answer my questions.
response from property -Thank you so much for the positive feedback! We are happy you are enjoying your experience with us.
submitted by Misti O. - |Recommended: YesIt's getting a lot better. — The new owners are doing a lot to make the apartments nicer, which is great. Parking is a bit of an issue because you have to pay for covered parking or use the very limited non-covered spots. The maintenance staff and property staff are very friendly, nice people. I enjoy talking to them. As far as fixing issues, I've only put in one maintenance request so far and it still hasn't been taken care of and that was a month ago. Also, when I call I almost always get their messaging service for a call back. The call backs are slow and more often than not I end up having to go to the office. Communication could definitely be better more efficient. All in all, they are doing worlds better than the last owners and I would definitely recommend this place to a friend. I would just ask the friend to be patient with the staff.
response from property -We greatly appreciate this feedback and will definitely use it to improve our service! Thank you for taking the time to highlight what you have enjoyed too, we are happy to hear you are satisfied with our management team and the changes we are making. We hope we can continue to take care of your needs and help you enjoy your residency with us!
submitted by Tempest B. - |Recommended: YesNice Staff - Get's stuff Done — Emily is kind and cares about getting done what needs done. She has been helpful so far with this experience with making things easy and straight forward.
response from property -Thank you so much for your feedback on your experience with Emily! It made her day reading your review, please don't hesitate to reach out if there is anything else you need from us!
submitted by Jacob B. - |Recommended: YesPretty good — I feel like this is a relatively decent place to leave and you get decent quality for what you pay though the apartment did have quite a few minor issues upon arrival
response from property -Thank you for the review. We are happy to address and resolve any issues you may have, feel free to contact the office for any assistance!
submitted by Kimberly G. - |Recommended: YesIts gettin better — Its spacious pretty quiet for the most part.
response from property -Thank you for the feedback! Please let us know if there is anything we can do to make your experience even more enjoyable.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Serrano Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Serrano Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose