Ratings & Reviews

Overall Rating

3
(50 reviews)
70% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Ian G. - |Recommended: YesNice — I would say now it is changed since the last owners. We love the staff here and the layout , paint change, the trash and the play ground lay out.
response from property -We truly appreciate your positive feedback! Our staff is delighted to hear you are enjoying our updates and hard work to improve the community! Please reach out if there is anything we can do to make your residency with us even better.
submitted by Ashley W. - |Recommended: NoDirty and not repaired at move in and lots of crime and drugs around — That it's to expensive for how the apartments look inside as well as the crime and drugs make the outside not a place to be. Also not enough storage and space as well. This is no offense to the new property management and as they are trying update and maintain as much as they can possible
response from property -Thank you for your feedback, we will take your concerns into consideration as we continue to improve the community. We appreciate your kind remarks to our company and hope we can help resolve your issues. Please call our security patrol Metro, or the police, if you see any suspicious or criminal activity! They are always happy to respond and we plan on doing what we can to make the property more secure.
submitted by Claude G. - |Recommended: YesI’m moving — I would like to made a note letting you know that I’m leaving so I want to sign the lease agreement to end the agreement.
response from property -Please contact the office if you wish to give your notice to vacate! 509.482.2090 or serrano@nextwavepm.com
submitted by Haley H. - |Recommended: YesOther then noise and garbage it’s pretty good — I can hear everything above and around me… and people just throw their trash wherever.
response from property -We appreciate the feedback and will continue to work on enforcing quiet hours and keeping our grounds clean.
submitted by Melanie R. - |Recommended: YesI like the apartments their pretty nice and it’s not as loud as the other apartments I lived in
response from property -We truly appreciate your feedback and are happy to hear you are enjoying your experience with us!
submitted by Melanie R. - |Recommended: YesIt’s nice — Love it it’s nice
response from property -We love the feedback! Thank your for the review!
submitted by Martinlee B. - |Recommended: NoA little more then ghetto — Kind of ghetto but not getting robbed at gun point ghetto
response from property -We are continuing to work on improving our property and making it more enjoyable for all residents! We always encourage you to call our office, even afterhours, and report any suspicious activity so they can alert our security patrol. We are happy to do our best to help keep our community safe!
submitted by Ana H. - |Recommended: YesThe property has made good improvements but can do more. — Since new management has taken over, I have seen improvement which is really nice. One thing I was wondering if there will ever be an option for recycling because it gets tedious to take it somewhere else. Another thing is there is a lot of broken things in the apartments from before I even moved in a year ago and it hasn't been fixed. Also, there is an issue with people dumping garbage by my door and treating me and my roommates very disrespectfully and I have reported it but there are no cameras to prove anything, a security system would be nice. But other than that, the people in the office have been very helpful and kind.
response from property -Thank you for providing feedback! We will definitely look into adding recycling to our property as we continue to work on controlling and bettering our community. If you have outstanding work orders that need addressed please submit them through your online portal or contact us and we will be happy to have maintenance take care of those! We hope we can continue to improve your home and take care of your needs.
submitted by Larry B. - |Recommended: YesThis Property is Clean and Friendly Neighbor — I would tell them that tis is a nice and friendly community to lived in and also the Management team are super awesome
response from property -We appreciate this feedback and will continue to strive for excellent service!
submitted by Kayle B. - |Recommended: YesI think it could be more updated in the unit , I moved in with everything a wreck . And my ceiling has leaked bow for 2 years — I would tell then that it's a great place to check out I have recommended people here , neighbors are friendly and so is the management
response from property -We appreciate your review and kind words! We are so happy you are enjoying our community, please reach out if you ever need help with anything!
submitted by Derek A. - |Recommended: YesThe property could use some help.... Mold mold mold — Wouldn't be so bad if the fixes and remodels weren't done sloppy. And the mold problem was addressed and managed. and windows were actually fixed or upgraded. Maybe one that can open for airflow and not just the bedrooms or backslider door that open.
response from property -Thank you for your feedback, we are happy to take a look at any issues you may have with your apartment and have a resident portal available on our website for resident's to place service requests as well! Contact the office if that is something you need assistance with and we are happy to help.
submitted by Jonathan S. - |Recommended: YesIt's alright. Neighborhood seems safe. — They do not include any utilities in the rent, and the water, sewage, and garbage are based on the entire community rather than per unit although they do use formulas to determine how much each tenant pays . They have a no-smoking policy, but do not enforce it, so people will smoke on their balconies patios and the smoke gets into others' apartments. It sometimes takes a while to respond to maintenance requests. Overall, it's alright living here, and the neighborhood and community are relatively safe. Although if there are other availabilities that are cheaper, I would choose that option. Serrano just happened to be the only complex that had openings when my wife and I needed it.
response from property -Thank you for taking the time to leave detailed feedback on how we can better improve our community. We appreciate your review and will work on enforcing our nonsmoking policy, please do not hesitate to provide the office with specific apartment homes who violate this policy so we can try to remedy the issue for you!
submitted by Danielle M. - |Recommended: YesI like it and the people around it — That is it nice and the people here are friendly
response from property -Thank you for the nice feedback!
submitted by Gavin B. - |Recommended: NoWorst place I have ever lived — Do not feel safe at all. Worst place I have ever lived it’s a nightmare.
response from property -We are sorry you have felt unsafe, we do have our security patrol come do routine checks through the evening and are happy to address any concerns you may have about safety!
submitted by Irene C. - |Recommended: YesDecent place to live Staff have mixed responsiveness. New maintenance has done amazing — Our unit was newly remodeled, but without some flaws in the lack of quality awareness in installing drawers crooked . Shower paint can easily be peeled off with a scratch nail or sharp bathroom bottle or razor . 2 outlets un-serviceable, but the new maintenance that was hired seems very on top of things and considerate friendly in my encounter with one of them replacing the mailbox insert wrong one for our keys . Responded on the same day. Awaiting on a sink pipe leakage upon moving into the newly remodeled unit and hope they respond just as quickly as our first work order. Neighbors can be loud, but I feel this is expected for apartment life. Parking is on first-come, first-serve and low fee for reserved covered parking. Have only seen 2 community garbage disposals by the exit entrance which overflows. Heat system is amazing, does stay warm. Haven't been able to test out AC yet. Office staff was very hard to reach the 2 weeks prior to moving in via phone call. They do have an email message portal on their site, but haven't been able to reach them here. Move in got pushed ahead 2 days due to Maintenance not finishing countertops fridge. Everything was pretty clean except for the A C unit and living room window sliding door, but a lot better than some places. Had to get new lease re-written as they had extended ours 5 more months longer than we had initially requested which delayed the process, but they were very quick to fix this problem. Overall, great experience with them so far in comparison to other properties I have rented from. They are quick to respond and actually seem interested in proper customer service and professionalism when handling apartment concerns.
response from property -We appreciate the very detailed feedback on your experience with us so far. We are happy to resolve any immediate issues you may have and are glad our maintenance have been available to help you in a timely manner. Our office is getting more staff to ensure prompt responses as well! We are happy you still have had a great experience despite the hiccups and we truly appreciate your understanding and patience as we work on making Serrano an enjoyable community for all. Please do not hesitate to reach out so we can help in anyway and again thank you for the kind words and feedback on areas we can improve!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Serrano Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Serrano Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose